Returns & Exchanges
At OKHTEIN, we strive to ensure your complete satisfaction with our handcrafted luxury pieces. If you are not entirely satisfied with your purchase, you may return or exchange eligible items within 14 days of delivery provided they are in their original condition.
Initiate Your Request
Log into your account or visit our returns portal to submit a request with your order number and the reason for return.
Secure Packaging
Place the item in its original luxury dust bag and gold-embossed box, ensuring all protective films and authenticity cards are included.
Shipping and Collection
Affix the provided prepaid shipping label to your package and schedule a courier pickup or drop it off at an authorized collection point.
Quality Inspection & Refund
Once our artisans verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing