Frequently Asked Questions
Everything you need to know about your OKHTEIN shopping experience.
Where does OKHTEIN ship to?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders via our premium courier partners.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the products are in their original condition with all tags and protective packaging intact.
How should I care for my OKHTEIN leather bag?
To maintain the quality of your piece, avoid exposure to direct sunlight and moisture. Store it in the provided dust bag and clean with a soft, dry cloth when necessary.
Are your products handmade?
Yes, each OKHTEIN piece is meticulously crafted by skilled artisans, blending high-quality leather with our signature custom-made brass hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping destination.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.